Warranty Administrator

Job ID
129867
Job Type
Contract
Industry
Manufacturing
Location
Auburn Hills, Michigan, United States
Talascend is currently seeking a Warranty Administrator for an opportunity in Auburn Hills, MI.

OVERVIEW:

This position plays a critical role in ensuring efficient and compliant warranty processes and serves as the System Administrator for x-time (web scheduler) and DealerCONNECT for PQRC, supporting both internal team members and corporate stakeholders.

RESPONSIBILITIES:
  • Ensure compliance with corporate warranty policies and procedures
  • Review and update warranty guidelines as required
  • Accurately process repair orders for warranty payments
  • Ensure timely submission and resolution of claims
  • Maintain precise accounting records of warranty transactions
  • Support the Department Manager in budgeting and expense tracking
  • Create and maintain reports and databases related to warranty and vehicle repair operations
  • Provide data analysis and insights for operational improvements
  • Manage department equipment and software to ensure smooth operation
  • Oversee data integrity and security across platforms
  • Administer x-time web scheduler and DealerCONNECT (PQRC) systems
  • Train users and support daily use of business tools
  • Collaborate with Corporate Warranty Administration and DealerCONNECT teams
  • Review draft Warranty Bulletins and provide feedback
  • Participate in user testing and act as a liaison to the Detroit Warranty Administrators Guild
  • Develop tools to support parts return documentation and processing
  • Ensure compliance with tracking and return standards
  • Work with the Shop Operations Manager on event planning and performance tracking
  • Assist in preparing shop productivity and efficiency reports

QUALIFICATIONS:
  •  
  • Bachelor’s degree in Business Administration, Automotive Technology, or related field
  • Minimum of 3 years of experience in warranty administration or a related role
  • Strong knowledge of warranty policies, procedures, and claim systems
  • Proficiency with automation tools and dealer systems (e.g., x-time, DealerCONNECT)
  • Excellent organizational, supervisory, and communication skills
  • Strong analytical and problem-solving abilities
  • Ability to work effectively with cross-functional teams
  • Work is primarily conducted on the shop floor
  • Must be able to stand and walk for extended periods and over long distances





#IND123

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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