Credit & Collections Specialist
OVERVIEW:
This role will be responsible for managing all financial activities for selected telecommunication partners and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will also be responsible for financial account management of 5B+ in revenue annually.
PRIMARY RESPONSIBILITIES:
- Manage current ATB (Aged Trial Balance), all transactions for assigned accounts
- Analyze accounts, attention to quality and accuracies is of paramount importance in this role Dispute Resolution
- Conduct reconciliations; identify and investigate problems within the process and system provide solutions to resolve the issues
- Ensure credits are issued for valid customer chargebacks
- Reconcile and resolve credit balances and request refunds if necessary
- Advise sales force of outstanding chargeback and past due invoice issues. Alert them of issues and enlist support for resolution of disputes
- Partner with Logistic partner to ensure POD issues to resolve outstanding CB and past due invoice issues
- Partner with sales team and sales executives on problem issues to ensure timely resolution Operational/Functional Review
- System updates- including but not limited to proper coding for clearing and matching of chargebacks and credits in SAP
- Maintains accurate customer information in system according to company procedures
- Process and submit all clearings prior to monthly closing
- Effectively manage client relationships
- Customer Meetings via Phone and in-person
- Relationship building (internal & external)
- Prepares and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis
- Ability and willingness to jump into project and workloads as needed
POSITION REQUIREMENTS:
- Bachelors degree in Accounting or Finance preferred, OR high school diploma with equivalent experience
- 5-7 years professional experience in like industry
- Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+) required
- Strong customer service skills
- Solid analytical and problem solving skills
- Ability to identify discrepancies and inconsistencies
- Eye for detail - attention to quality and accuracies is of paramount importance in this role
- Diplomacy and ability to deal with difficult situations
- Oral & Written Communication Skills
- Professionalism
- Attitude towards work and timeliness in completing daily tasks
- Sense of urgency to get it done required Relationship Management
- Ability to multi-task in fast paced environment
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.