Employee Experience Manager
LOCATION:
- This position is 100% on-site.
SUMMARY:
The Employee Experience Manager role involves overseeing the development, installation, and ongoing support of conference and meeting room solutions, as well as managing site amenities, work requests, and enhancing the overall experience for colleagues and guests.
RESPONSIBILITIES:
- Serve as the single point of contact for GetService requests, providing status updates as needed.
- Monitor email inbox and Community Manager hotline (x3000), responding promptly and prioritizing urgent issues.
- Communicate meeting details to appropriate internal and external audiences; support meeting planning and coordination.
- Provide on-site support for high-visibility corporate events, town halls, and colleague engagement initiatives (e.g., cooking classes, food trucks).
- Manage room bookings, triage colleague requests, and coordinate conference room setups, including food deliveries and facilities support.
- Act as a trusted advisor for colleagues and contractors, connecting them to site resources, services, and amenities.
- Coordinate event intake and planning, ensuring all timelines, AV, and catering needs are communicated and met.
- Oversee event execution and breakdown, ensuring smooth operations and no safety or security incidents.
- Liaise with internal teams and vendors to ensure proper delivery of event-related services.
- Conduct post-event evaluations to gather feedback and identify improvement areas.
- Support visitor management, including greeting, orientation, and site familiarization.
- Assist with new hire onboarding, conduct biweekly site tours, and participate in Welcome Week activities.
- Provide intuitive workplace support, anticipating and responding to colleague needs.
- Update digital signage on campus CCTV system.
- Assist the Soft Service Coordinator with delegated tasks as needed.
EDUCATION:
- Associates degree or equivalent.
QUALIFICATIONS:
- 3 – 5 years prior experience in hospitality, tourism, events operations, property management, or related profession.
- Excellent verbal and written communication skills, ability to communicate professionally at all levels.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook).
- Knowledge and experience with conference room technologies such as video conferencing systems, audio systems, presentation equipment, and room control systems.
SOFT SKILLS:
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Ability to remain calm and composed under pressure.
- Meticulous with strong organizational and time management skills.
- Exhibits strong commitment to safety.
- Confident, friendly, and engaging.
- Passion for delivering exceptional service and support.
- Teamwork driven.
- Hospitality mindset focused.
- Adaptable and agile.
- Attention to detail.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.