Customer Service Representative-Hybrid
Job ID
129701
Job Type
Contract
Industry
Manufacturing
Location
Pewaukee, Wisconsin, United States
Talascend is seeking qualified candidates to apply for a hybrid Customer Service Representative position located in Pewaukee, WI.
Summary:
Candidate provides solutions for customers needing parts for medical equipment during standard business hours.
Responsibilities:
• Perform professional customer call handling and communication.
• Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
• Deliver part solutions within the required global compliance guidelines
• Optimize all cycle time elements associated with the order fulfillment process.
• Act independently in a self-directed manner.
• Directly place orders with internal and external suppliers.
• Leverage computer tools and on-line databases to determine best actions to take on orders.
• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
• Create commercial invoices for some international orders when necessary.
• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications:
• Customer communications and problem solving experience
• Parts logistics and global systems understanding
• Demonstrated team player that is effective working independently in a complex environment
• Experience with Microsoft Office and Oracle applications
Preferred:
• Associated Degree or equivalent experience
• Oracle application experience
• Proven strong customer advocate
• Working knowledge of customs processes
• Demonstrated Product Structure knowledge
Summary:
Candidate provides solutions for customers needing parts for medical equipment during standard business hours.
Responsibilities:
• Perform professional customer call handling and communication.
• Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
• Deliver part solutions within the required global compliance guidelines
• Optimize all cycle time elements associated with the order fulfillment process.
• Act independently in a self-directed manner.
• Directly place orders with internal and external suppliers.
• Leverage computer tools and on-line databases to determine best actions to take on orders.
• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
• Create commercial invoices for some international orders when necessary.
• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications:
• Customer communications and problem solving experience
• Parts logistics and global systems understanding
• Demonstrated team player that is effective working independently in a complex environment
• Experience with Microsoft Office and Oracle applications
Preferred:
• Associated Degree or equivalent experience
• Oracle application experience
• Proven strong customer advocate
• Working knowledge of customs processes
• Demonstrated Product Structure knowledge
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.