ServiceNow HRSD Solution Lead Specialist
OVERVIEW:
We're looking for a seasoned ServiceNow HRSD Solution Lead Specialist to support the People Experience (PEx) Technology team with the management of ServiceNow HRSD processes. This individual will work closely with the Now Platform team to lead the implementation of ServiceNow’s HR Service Delivery (HRSD) module, including configuration of workflows, integrations and tiered support structures. The ideal candidate has a blend of project management, ServiceNow expertise, and HR process knowledge to ensure successful adoption and alignment with organizational needs.
RESPONSIBILITIES:
- This individual will need to demonstrate strong technology operations management, solution design, product backlog management, and leadership skills to coordinate across multiple groups including PEx Stakeholders, and Technology, to govern and deliver system enhancements, releases, and upcoming projects
- As a Solution Lead for our team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results
- Supporting ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities
- Providing hands-on Project Management to ensure deadlines are met and key deliverables are always accurate
- Working with both functional and technical teams through requirements gathering and sprint design sessions for the ServiceNow HRSD applications. Serve as the bridge between business and technical teams by translating business needs into clear technical requirements and solutions.
- Coordinate across various PEx and IT teams to ensure project deliverables are on track and escalate issues as appropriate to be able to mitigate any risk
- Recommend optimizations and improvements to existing solutions based on feedback from PEx stakeholders
- Systematically tracking, documenting and communicating business requirements to the ServiceNow development team
- Managing design of enhancements including establishing key milestones, finalizing scope and high-level architecture
- Supporting the iterative configuration of ServiceNow HRSD, engage stakeholders to conduct reviews through joint design sessions
- Perform other role-related duties as assigned
REQUIREMENTS:
- Bachelor's Degree in HR, IT, Business, or related field
- Minimum of 8 years of experience in hands on ServiceNow functional experience, of which, a minimum of 2 years focused on the delivery and implementation of at least one ServiceNow HRSD core module and ongoing maintenance of the application
- Certified Implementation Specialist - Human Resources or Certified System Administrator certification is desired
- 4+ years of experience in project management, change management and user adoption
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Drug Screen may be required.
We will consider qualified applicants with a criminal history pursuant to Federal, State and Local law, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Talascend is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Applicants with criminal histories are encouraged to apply. To find out more visit California Fair Chance Act.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.