Customer Service Representative-CST

Job ID
128696
Job Type
Contract
Industry
Manufacturing
Pay Rate
$20 - $25 an hour
Location
Work from home
Talascend is seeking qualified candidates  to apply for a remote Customer Service Representative position. Candidates must be located in CENTRAL TIME ZONE ONLY.

OVERVIEW: 


The Customer Service Rep position receives, and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers an expectation.

PRIMARY RESPONSIBILITIES:

Fields single-market customer service inquiries and transactions of low-level complexity from a single line of business a (residential, commercial or industrial) customers independently and proficiently:
  • Communicates concise and accurate information.
  • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
  • Confirms understanding of customer needs, issues, and requests.
  • Listens for and identifies opportunities to cross sell additional products and services.
  • Serves as the customer as advocate by solving problems on the customer as behalf by engaging the right department and people within Waste Management.
  • Escalates more complex issues to appropriate level.
  • Uses authorized system to gather information, provide information, and/or update customer records.
  • Provides standard information and education regarding service options, charges, billing, and contracts.
  • Completes cross training with Operations, Sales and Billing.
  • Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.

POSITION REQUIREMENTS: 
  • High school diploma or G.E.D.
  •  0-3 years previous experience.
  • Excellent verbal, written and analytical skills.
  • Computer skills a MS Office.
  • Typing Skills.
  • Professional phone etiquette.
  • Ability to multi task.
  • Ability to react well under pressure and treats others with respect
  • Identifies and resolves problems in a timely manner.
  • Prioritizes and plans work activities.
  • Focuses on solving conflicts and listening to others without interrupting.
  • Is consistently at work and on time.
  • Work efficiently and effectively, both independently and as a team to ensure exceeding call center as standards.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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